Capsule CRM is best for freelancers and businesses of one to five people who track clients and deals in a spreadsheet today, small sales teams that want a pipeline without an enterprise CRM and service businesses that follow a client from first contact to delivered project. Its clearest advantage: The free plan is permanent for two users, not a trial.
- Avoid if
- teams that need workflow automations on the cheapest paid plan: they start at Growth
- Cheapest useful plan
- €19.00/mo · Starter
- Free plan
- Yes
- Setup effort
- easy: 30 min
- Main limitation
- Every paid plan is billed per user, so the cost grows with the team
- The free plan is permanent for two users, not a trial
- Starter already includes up to 30,000 contacts, email templates and a shared inbox
- Paid plans carry a 14-day trial with no card required
- teams that need workflow automations on the cheapest paid plan: they start at Growth
- large sales organisations that need territory management and heavy customisation
What it actually does
Contacts, sales pipeline and custom milestones, Gmail and Outlook connection, email templates and a shared mailbox from Starter, workflow automations, email sync and several pipelines from Growth, AI summaries and contact enrichment from Growth, project boards to follow work once a deal is won.
Before you pay
Free or Starter
The free plan is permanent, not a trial: two users, 250 contacts and one pipeline. A freelancer with a small client list can stay there. Starter is the step for anyone past 250 contacts or who wants Gmail or Outlook connected, email templates and a shared inbox; it holds up to 30,000 contacts.
What a year costs
On monthly billing, Starter is 19 € per user a month, or 228 € a year per user. Growth, where automations, email sync, several pipelines and AI summaries start, is 40 € per user a month, or 480 € a year, and Advanced is 60 €. Paying yearly costs less: Capsule says it saves up to 18 %, and the yearly prices are on capsulecrm.com/pricing.
What we would check before paying
Whether you need automations: they start at Growth, which doubles the price of Starter. Email marketing (Transpond) is a separate add-on. The 14-day trial on paid plans needs no card, which is enough to import your contacts and see whether Starter covers your follow-ups.
What changed recently
Capsule can be connected to ChatGPT, to update the CRM and ask it questions from a chat: who to follow up, log activities and tasks, check opportunities and projects, draft follow-up emails. Source ↗
Read on each vendor's official changelog, not tested by us.
The limits to know
- Every paid plan is billed per user, so the cost grows with the team
- Automations, advanced reports and several pipelines start at Growth (€40 a month per user)
- The free plan stops at 250 contacts and one pipeline; email marketing (Transpond) is a separate add-on
Pricing & billing commitment
- Rate on record
- €19.00/mo · Starter
- What that figure is
- Month-to-month rate per seat, read on the vendor's monthly view.
- Commitment
- None: payable one month at a time
- The vendor's exact condition
- €19 per user/month billed monthly; less on yearly billing: see capsulecrm.com/pricing
The pricing page, as read
Partner linkWhat it costs at 1, 3, 5 and 10 users
Capsule CRM bills per seat, so the invoice follows head count. Calculated at the rate on record, before tax, with no annual commitment.
| Seats | Per month | Per year |
|---|---|---|
| 1 | €19.00 | €228.00 |
| 3 | €57.00 | €684.00 |
| 5 | €95.00 | €1140.00 |
| 10 | €190.00 | €2280.00 |
In practice
- Platforms
- Web, iOS, Android
- Integrations
- Gmail, Outlook, Xero, Zendesk, Import2
- Setup
- easy: 30 min
Capsule CRM in our comparisons
Alternatives to Capsule CRM
Compare side by side:Capsule CRM / HubSpotCapsule CRM / Pipedrive
Frequently asked questions
What is Capsule CRM?
Capsule CRM is a tool from Capsule, used mainly for contact and client records, sales pipeline and follow-ups, shared inbox for sales@ or info@. Main features: contacts, sales pipeline and custom milestones, Gmail and Outlook connection, email templates and a shared mailbox from Starter, workflow automations, email sync and several pipelines from Growth. It has a permanent free plan; the paid entry point is €19.00/mo · Starter.
How much does Capsule CRM cost?
The paid entry point is €19.00/mo · Starter. Month-to-month rate per seat, read on the vendor's monthly view. The exact condition attached to that figure: €19 per user/month billed monthly; less on yearly billing: see capsulecrm.com/pricing. Read on the official pricing page on 25.10.2026. Prices move quickly: confirm before subscribing.
Does Capsule CRM have a free plan?
Yes. Capsule CRM publishes a permanent free plan. Check this before settling on it: every paid plan is billed per user, so the cost grows with the team.
What devices and tools does Capsule CRM work with?
According to the vendor's documentation, Capsule CRM runs on: Web, iOS, Android. Documented integrations: Gmail, Outlook, Xero, Zendesk, Import2. Listed from the official sources, not tested by us: check your own setup on the free plan.
How we checked this record
The evidence record
- Evidence level
- Vendor documented: Official documentation and pricing page reviewed and dated. No independent verification, no hands-on test recorded.
- Affiliate status
- Partner link: a commission may be paid, at no extra cost to you.
Hands-on test
No automated hands-on test has been completed for this review cycle. This record rests on the vendor's official documentation and pricing page, re-read and dated. We say so rather than imply otherwise.
The research record
Read on the vendor's monthly view, from France; screenshot kept
Read on the vendor's monthly view, from France
Sources
The official pages this record rests on. No tracking links here: these addresses name the vendor.
Evidence freshness
Each kind of check has its own clock and its own threshold. A price ages in weeks and a feature list in months; sharing one date between them would let an old review pass for a recent check.
| Check | When | State |
|---|---|---|
| Pricing | Checked 18 days ago | Fresh |
| Features | Checked 18 days ago | Fresh |
| Privacy & data | Never checked | Not independently checked |
| Hands-on test | Never checked | Not independently checked |
| Page review | Checked 17 days ago | Fresh |
What remains unverified
- No workflow was run inside the product. Everything here comes from the vendor's documentation and public pages.
- Data handling and the privacy policy were not independently verified during this research cycle. We therefore publish no conclusion about security or where data is stored.
- Export terms and the real cost of leaving are not on this record: we have not tested them.